Friday, September 29, 2023: Customer Service hours will be 9:00 AM - 4:00 PM ET. We apologize for any inconvenience this may cause.
To view benefit information and claim status, self-service by signing into your account or using our Interactive Voice Response System (IVR) 24/7 at 800-452-9310.
Easy! Simply create or sign in to your MySmile® account. You don’t need to know your member ID to create an account. We have a tool that will help you find it.
Once you’re in MySmile, your ID card is right there on your dashboard. You can print your ID or digitally display it on your mobile device at your next dentist appointment.
Our member ID cards only show the subscriber’s name, as it is their benefit plan. Every dependent on your plan uses the same subscriber/member ID number.
Additionally, ID cards are not required for your dependent(s) to see a provider. The dental office needs the subscriber/member ID number, their full name and date of birth, group number, and the subscriber's mailing address.
Use our Cost Estimator tool. It gives you instant out-of-pocket cost estimates based on your benefits and dentist.
If your dentist recommends an expensive or complex treatment plan, we recommend asking them to submit a Pre-Treatment Estimate. Once submitted, you'll receive back a comprehensive estimate based on your benefits and your dentist's detailed treatment plan.