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Monday, June 5, 2023 through Friday, September 8, 2023: Customer Service hours will be 8:00 AM - 6:30 PM ET Monday through Thursday and 8:00 AM - 1:00 PM ET on Friday.
To view benefit information and claim status at any time, you can sign into your account or use our Interactive Voice Response System 24/7 at 800-452-9310.
It's not uncommon to have coverage under two dental plans. For example, your children may have dental benefits through your employer and your spouse's employer. Anyone with dental coverage under two separate plans has dual coverage.
|The dentist bills the primary benefits carrier. The primary carrier pays its portion.||The remainder of the bill is sent to the secondary benefits carrier. In some cases, the secondary carrier may cover the rest of the bill, reducing your out-of-pocket costs.||The remainder (if any) is your responsibility.|
|For yourself:||For yourself, if you have two jobs:||For your children:||For children of divorced parents:|
|Your primary carrier is typically the coverage you receive through your employer. Additional coverage through a spouse will be secondary.||If you have dental benefits through both employers, the primary plan is usually the one that has provided coverage the longest.||The parent whose birthday falls first in the calendar year will have the primary plan. For example, if your birthday is August 9, and your spouse's birthday is July 21, your spouse's plan would be the primary plan. Birth year is not a factor.||Primary benefits are typically through the parent with the most custody, but can vary.|
The primary plan is the one billed first. The plan billed after the primary carrier has paid its portion is called the secondary plan. Which plan is primary varies by situation.
If your primary or secondary plan is a HMO-type plan (such as DeltaCare® USA), please contact your carrier for specifics on how dual coverage is handled.