Customer Service During COVID-19

Is Delta Dental of New Jersey open during the COVID-19 pandemic?
Yes; we remain open for business, as most associates are working remotely where possible to protect themselves and their families. We continue to pay claims, monitor enrollment and eligibility, and more. There may be extended turnaround times on some requests, but we are operational.

Is Customer Service open for live calls?
Yes. At the current time, we have a reduced staff to take live calls. You may experience longer than usual wait times on phone lines. We continue to answer emailed customer inquiries at DeltaDentalNJ.com/contactus

How do I contact you?
We can be reached via the following ways:

General inquiries:

• Members can verify eligibility, review covered benefits, check claim status, obtain EOBs, and print ID cards at DeltaDentalNJ.com/MySmile
• The Interactive Voice Response System (IVR) is operational 24/7 for self-service at 800-452-9310.
• Questions can be directed to our web portal at DeltaDentalNJ.com/ContactUs 

Enrollment/eligibility:

• Manual eligibility updates: log into our employer portal to view and process eligibility updates in real time. If you have been authorized and need to obtain your username and password, send an email to EligInquiry@DeltaDentalNJ.com. If you have not been authorized and need to obtain your username and password, send an email to Sales@DeltaDentalNJ.com.
• For ID cards, please direct subscribers to DeltaDentalNJ.com/MySmile or Delta Dental’s mobile app to print/download an ID card.
• Electronic file eligibility (EDI files) are processed within two business days of receipt.
• Manual enrollment changes can also be sent to EligInquiry@DeltaDentalNJ.com or faxed to 973-285-4142.

Billing:

• For self-funded employers with administrative invoices: We will continue to debit claims that are paid in the prior week and notify you via the weekly/monthly claims invoice.
• For fully-insured employers with monthly premium debits: We will continue to debit premiums on a monthly basis.
• If you currently send checks to our office, please send them to the following addresses to ensure daily processing:

Delta Dental of New Jersey
PO Box 36483
Newark, NJ 07186

Flagship Dental Plans
PO Box 24011
Newark, NJ 07101

Allied Administrators (2-50 groups)

• Allied Administrators is continuing full operations during the current public health situation. Self-service online functionality is available as usual. The customer service team is available to help and can be reached via (415) 989-7443, or by emailing cs@alliedadministrators.com.
• To change eligibility, Employee and Group information, or to pay premiums, please visit the Allied Administrators Small Business Program Portal at AlliedAdministrators.com. For adds and deletes, you may use the portal or e‐mail info@alliedadministrators.com.
• Once autopay is set up, there is no further action needed. The payment will process each month on the day they preselect. There is an autopay option for setting a payment threshold. For example: the group can ensure the payment does not autopay if the billed amount is over a certain amount. In that case, they would need to initiate the payment manually.