Notice
Monday, May 25: Our offices will be closed in observance of Memorial Day. Warm wishes to you and your family as we honor and remember the brave men and women who sacrifice in service of our nation.
May 22 - September 4: Customer Service hours are Monday through Thursday 8:00 AM to 6:30 PM EDT and Friday 8:00 AM to 1:00 PM EDT.
To view benefit information and claim status at any time, you can sign into your account or use our Interactive Voice Response System 24/7 at (800-452-9310).
Procedure Code Lookup
The updated Procedure Code Lookup (PCL) tool is even better equipped to help your office look up:
With its easy-to-use self-service options, the PCL tool can help you answer questions more efficiently and effectively with these features at your fingertips:
Some instances may still require a call, including inquiries about DeltaCare and Flagship.
Watch this short video to learn more.
- Procedure codes,
- Benefit coverage, and
- Individual patient history
With its easy-to-use self-service options, the PCL tool can help you answer questions more efficiently and effectively with these features at your fingertips:
- Convenient access: The tool is located on our Patient Benefits Details page and can be accessed after you enter patient-specific information.
- Comprehensive information: Upon entering a procedure code, the tool is designed to display the following categories of information:
- Class of Service
- Covered | Not Covered | Elective | Age limitations (code and/or contractual)
- Frequency limitations and usage
- Treatment History and Related Treatment History returned for the dates within the procedure frequency time limitations.
Some instances may still require a call, including inquiries about DeltaCare and Flagship.
