June 5, 2020: Member and Dentist secure websites are currently unavailable. We are sorry for the inconvenience and thank you for your patience while we work to restore this feature.

Our Interactive Voice Response System (IVR) is operational 24/7 for self-service at 800-452-9310.


Our call center is open 8 AM – 4:30 PM Eastern time Monday – Friday. We are working with reduced staff, therefore you may experience longer than normal wait times. Learn more about how we’re continuing to serve our customers during this time.

Have a dental emergency? Here is a list of dentists who are open and seeing new emergency patients during this time.

Kid superhero

Celebrating the Superheroes of Customer Service

January 23, 2019

Customer service is a vital part of our everyday operations. We are in the business of ensuring you are happy with the level of service you receive from us.

That is why we’re proud to be a part of National Customer Service Week, a week where we celebrate the employees who embody the very idea of customer service. This year, we want to recognize these superheroes of customer service by hosting superhero-themed activities! Check out some of the ways we’re celebrating:

• Kick-off Breakfast

• Superhero t-shirt day

• Superhero-themed puzzles

• Oral Health and Wellness Expo

• Thank-you lunch for Associates


• Blood Pressure Screenings

• And more!

How do you encourage great customer service at your office? Let us know in the comments!