Alert

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On October 10, we will be upgrading our phone system. This enhancement will improve your future experience. It may result in additional wait times during our transition. We appreciate your understanding and patience as we work to serve you better.

On October 10, our call center will be closed for staff training between 12 PM and 1 PM ET.
On October 9, due to the enhancement to our phone system, our IVR will be unavailable for self-service from 6.30 PM through 11:59 PM ET.
Kerissa Kow

Kerissa Kow

Social Media Content Manager

My name is Kerissa and I derive from the Sunshine State! I’ve lived in five other states, though, including Colorado now after living in NYC for five years! I came here to start a new adventure, and so far I’m making the most of it by becoming a dog mom to my sweet Boxer puppy Matcha. When I’m not at work, I enjoy hanging out in the park, cooking, getting into horoscope nonsense (let's compare our charts on The Pattern) and traveling to new places (pre-pandemic)! I’m also very much a wine enthusiast and love a good cup of black coffee.

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