Notice


On Friday, October 7, 2022: Customer Service hours will be from 8:00 AM – 11:00 AM ET while our team volunteers and makes an impact in our community.

To view benefit information and claim status, self-service by signing into your account or using our Interactive Voice Response System (IVR) 24/7 at 800-452-9310.

Enhanced online enrollment and eligibility experience is now live!

Everything you need to know about the new online enrollment experience

We’ve responded to feedback and created a more streamlined user experience, giving the website a cleaner look while making it easier for you to navigate in a true 24/7 online environment.

You won’t lose any current features or functionality, such as the ability to print ID cards. And, you’ll be able to view employee transaction history on one screen. 

If you are a current user, you can sign in with your existing credentials.

Features of our enhanced enrollment and eligibility experience (with videos):


Interested in seeing a full demo? Watch our on-demand webinar. 



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If you are a new Employer website user:

We offer two types of access to our Employer secure website:

  • Group administrator
    • As a group administrator, you will be able to manage your group’s enrollment, view benefit summaries and overviews, and manage portal permissions for your team.
    • To request an online account, please contact us at 973-285-4144. Have your group number, name, and email address readily available so we can provision your account. Once your account is provisioned by our Enrollment team, you will receive an email with instructions on how to register for the secure website.
  • Account manager
    • As an account manager, you will be able to manage your group’s enrollment and view benefit summaries and overviews.
    • To request an online account, please contact your group administrator. Once your account is created by your group administrator, you will receive an email to register for your online account. Your group administrator will also provide you with a passcode to complete your profile.



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