Frequently asked questions: Employer secure website
Frequently asked questions about the new Employer website
I received an email to complete my website registration, but it is asking for a passcode; what should I do?
You should have received your passcode via text or direct from your account administrator. If you did not receive your passcode, please contact your group administrator to request a new one.
I can no longer access my group’s information when I sign in; what should I do?
We recently launched a new employer website. You should have received an email with your new username to access the website for the first time. If you did not receive the email, please contact 973-285-4144 to get started.
What information is available on the Employer website?
The website includes group information, including eligibility and enrollment. It also allows the group’s designated administrator to add, change, and modify access for others on the team, using Manage portal permissions.
I am my group’s designated administrator and understand I can now add, change, and modify access to the website for others on my team. How do I do this?
Use Manage portal permissions. You will be able to see everyone who is currently authorized to access the Employer portal for your group, and their level of access. You will still need to submit a signed PHI form for any new users of the portal.
I am part of the team that manages my company’s benefits program. How do I gain access to the employer website?
You should have received an email with your new username to access the website for the first time. If you did not receive the email, please contact your group's administrator to get started.
Why are my group’s documents not appearing in the portal?
If you are a new group, information won’t show up until a) the effective date of the plan; and b) all paperwork is complete. If you believe the documents should be there, please contact your Account Management Team.
How do I give my broker access to our group’s enrollment information in the portal?
A PHI form must be signed by a representative from your group. Please make sure to include your broker on the PHI form you sign and submit to us. Once complete, please email us your completed form for processing.
I forgot my username; what do I do?
If you are a group's designated administrator, please call 973-285-4144.
If you are an account manager, please contact your group administrator and they will be able to provide your username.
Can I use the website to pay my invoices?
If you already use our separate client billing portal, Billtrust, you can now access Billtrust through the “Helpful Links” area. Click “Pay Your Bill (Sign Into Billtrust).” Note that you will still need to sign in with your Billtrust user ID and password.
You should have received your passcode via text or direct from your account administrator. If you did not receive your passcode, please contact your group administrator to request a new one.
I can no longer access my group’s information when I sign in; what should I do?
We recently launched a new employer website. You should have received an email with your new username to access the website for the first time. If you did not receive the email, please contact 973-285-4144 to get started.
What information is available on the Employer website?
The website includes group information, including eligibility and enrollment. It also allows the group’s designated administrator to add, change, and modify access for others on the team, using Manage portal permissions.
I am my group’s designated administrator and understand I can now add, change, and modify access to the website for others on my team. How do I do this?
Use Manage portal permissions. You will be able to see everyone who is currently authorized to access the Employer portal for your group, and their level of access. You will still need to submit a signed PHI form for any new users of the portal.
I am part of the team that manages my company’s benefits program. How do I gain access to the employer website?
You should have received an email with your new username to access the website for the first time. If you did not receive the email, please contact your group's administrator to get started.
Why are my group’s documents not appearing in the portal?
If you are a new group, information won’t show up until a) the effective date of the plan; and b) all paperwork is complete. If you believe the documents should be there, please contact your Account Management Team.
How do I give my broker access to our group’s enrollment information in the portal?
A PHI form must be signed by a representative from your group. Please make sure to include your broker on the PHI form you sign and submit to us. Once complete, please email us your completed form for processing.
I forgot my username; what do I do?
If you are a group's designated administrator, please call 973-285-4144.
If you are an account manager, please contact your group administrator and they will be able to provide your username.
Can I use the website to pay my invoices?
If you already use our separate client billing portal, Billtrust, you can now access Billtrust through the “Helpful Links” area. Click “Pay Your Bill (Sign Into Billtrust).” Note that you will still need to sign in with your Billtrust user ID and password.
Delta Dental of New Jersey is a part of Delta Dental Plans Association. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories.
