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Customer Service Summer Hours (through Friday, 8/29/2025): Monday through Thursday 8:00 AM – 6:30 PM ET and Friday 8:00 AM - 1:00 PM ET. To view benefit information and claim status at any time, please sign into your account or use our Interactive Voice Response System 24/7 at 1-800-452-9310.

TTY & Relay Services – Accessible Communication with Delta Dental

Delta Dental of New Jersey is committed to making communication accessible for all. Our TTY (Text Telephone) Relay Services ensure that individuals who are Deaf, Hard of Hearing, or have a Speech Disability can connect with us confidently and independently. Using a TTY device and a relay operator, you can reach our team and get the support you need—anytime.

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Payment Options for Delta Dental of New Jersey and Connecticut

Accessibility Options for Delta Dental of New Jersey

The TTY (Text Telephone/Teletypewriter) Relay Service enables individuals who are Deaf, Hard of Hearing, or have a Speech Disability to communicate via telephone using a TTY device.

TTY Relay Features

New Jersey Relay services offer a range of benefits designed to ensure accessible, reliable, and secure communication for individuals who are Deaf or Hard of Hearing. These services support background sound transcription, making conversations clearer and more inclusive. As a free public service, they are available to anyone who needs them, without cost. Relay services are fully compatible with standard phone users, allowing seamless communication between TTY users and those using traditional voice phones. Available 24/7, these services ensure that support is always within reach—anytime, anywhere. Most importantly, all calls are handled with strict confidentiality by trained relay operators, ensuring that every conversation remains private and secure.

     Language  Service Number
    English Text Telephone/Typewriter Relay Service (TTY) 711 or 800-852-7899
    Spanish Text Telephone/Typewriter Relay Service (TTY) 711 or 866-658-7714
    English Voice Carry-Over (VCO) 711 or 866-658-7711
    Spanish  Voice Carry-Over (VCO) 711 or 866-658-7714 
    English Hearing Carry-Over (HCO) 711 or 800-852-7899
    Spanish Hearing Carry-Over (HCO)  711 or 866-658-7714
    English or Spanish  Speech to Speech (STS)  711 or 866-658-7712 
    English or Spanish International Relay Service 605-224-1837
    English Standard Phone Operation 711 or 800-852-7897
    Spanish Standard Phone Operation 711 or 866-658-7714

Service Type Definitions

  • TTY Relay (Text Telephone/Teletypewriter)
    Enables users to type messages to a relay operator, who then voices the message to the hearing party and types back the response.
  • Voice Carry-Over (VCO)
    For individuals who can speak but have difficulty hearing. They speak directly to the other party and read responses typed by the relay operator.
  • Hearing Carry-Over (HCO)
    For individuals who can hear but have difficulty speaking. They listen directly and type their responses for the relay operator to voice.
  • Speech-to-Speech (STS)
    For individuals with speech disabilities who prefer to speak for themselves. Specially trained operators assist in relaying the conversation.
  • Standard Phone Users
    Hearing individuals can also initiate calls to TTY users through the relay service.
  • Relay Support Service
    Offers assistance with setting up and using relay services, including device compatibility and troubleshooting.
How TTY Relay Works:

1. Dial 711 or 800-852-7899 (English) / 866-658-7714 (Spanish) using a TTY device.
2. A relay operator answers with “New Jersey Relay.”
3. Type the area code and number you wish to call, followed by “GA” (Go Ahead).
4. The operator reads your typed message aloud to the other party.
5. The other party speaks, and the operator types their response back to you.
6. To end the call, type “GA to SK” (Stop Keying).

Customer Profile Option

We have the right to store call preferences to speed up processing.

Related Services:


  • Learn how IP Relay Services work on a smartphone, tablet or laptop to make and receive phone calls anywhere there’s an Internet access in United States and its territories!
  • Discover the full list of relay services available at New Jersey Relay
  • Relay Conference Captioning (RCC) service enables you to actively participate in conference calls, video meetings and webinars.

Contact & Support

Our Customer Service team is here to assist you or offer support with accessible communication services.

How you can reach us:

• Call us via TTY at 711 or 800-852-7899.