Monday, May 20, 2024 through Friday, August 30, 2024: Customer Service hours will be 8:00 AM - 6:30 PM ET Monday through Thursday and 8:00 AM - 1:00 PM ET on Friday.
To view benefit information and claim status at any time, you can sign into your account or use our Interactive Voice Response System 24/7 at 800-452-9310.
Easy! View and download your Member ID card by simply entering your member information without signing into your MySmile® account.
Our member ID cards only show the subscriber’s name, as it is their benefit plan. Every dependent on your plan uses the same subscriber/member ID number.
Additionally, ID cards are not required for your dependent(s) to see a provider. The dental office needs the subscriber/member ID number, their full name and date of birth, group number, and the subscriber's mailing address.
Use our Cost Estimator tool. It gives you instant out-of-pocket cost estimates based on your benefits and dentist.
If your dentist recommends an expensive or complex treatment plan, we recommend asking them to submit a Pre-Treatment Estimate. Once submitted, you'll receive back a comprehensive estimate based on your benefits and your dentist's detailed treatment plan.