Our call center is open 8 AM – 4:30 PM Eastern time Monday – Friday. We are working with reduced staff, therefore you may experience longer than normal wait times. Learn more about how we’re continuing to serve our customers during this time.
Have a dental emergency? Here is a list of dentists who are open and seeing new emergency patients during this time.
To protect our associates and their families during the current health crisis, we have a reduced number of staff available to take phone calls. You may experience longer than normal wait times. We continue to pay claims, monitor enrollment and eligibility, and more. We strongly encourage you to self-serve at this time.
Our Member, Dentist, and Employer portals are available for you to review claims, check eligibility and benefits, and perform other self-service functions.
If you need to contact us, you can reach us via email.
Additionally, our Interactive Voice Response System (IVR) is operational 24/7 for self-service at 800-452-9310.
See below for additional information and resources, including what to do in case of a dental emergency.