Our call center is open 8 AM – 4:30 PM Eastern time Monday – Friday. We are working with reduced staff, therefore you may experience longer than normal wait times. Learn more about how we’re continuing to serve our customers during this time.

Have a dental emergency? Here is a list of dentists who are open and seeing new emergency patients during this time.

Operations during COVID-19

A message to our clients

To protect our associates and their families during the current health crisis, we have a reduced number of staff available to take phone calls. You may experience longer than normal wait times. We continue to pay claims, monitor enrollment and eligibility, and more. We strongly encourage customers to self-serve on our website at this time. Sign in or Register at

  • Members can verify eligibility, review covered benefits, check claim status, obtain EOBs, and print ID cards at
  • The Interactive Voice Response System (IVR) is operational 24/7 for self-service at 800-452-9310
  • Questions can be directed to our web portal at

Additional Updates and Resources

Customer service during COVID-19

Have a question? Need information? Here’s how we can help.

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Oral Health Information

Wellness resources to share with your employees

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Employer FAQ

See our frequently asked questions during the COVID-19 health crisis

Benefits Continuation

Premium grace period, coverage for furloughed employees, and more

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Dental visits during COVID-19

What employees should do if they need to see their dentist, but they’re closed

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Member FAQ

See our frequently asked questions during the COVID-19 health crisis

Allied Administrators

Stay updated on the operations at Allied Administrators

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Dental Emergency

Find a dentist taking emergency patients

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