Notice

Our call center is open 8 AM – 4:30 PM Eastern time Monday – Friday. We are working with reduced staff, therefore you may experience longer than normal wait times. Learn more about how we’re continuing to serve our customers during this time.


Have a dental emergency? Here is a list of dentists who are open and seeing new emergency patients during this time.

Operations During COVID-19

To protect our associates and their families during the current health crisis, we have a reduced number of staff available to take phone calls. You may experience longer than normal wait times. We continue to pay claims, monitor enrollment and eligibility, and more. We strongly encourage you to self-serve at this time.

Our Member, Dentist, and Employer portals are available for you to review claims, check eligibility and benefits, and perform other self-service functions.

If you need to contact us, you can reach us via email.

Additionally, our Interactive Voice Response System (IVR) is operational 24/7 for self-service at 800-452-9310.

See below for additional information and resources, including what to do in case of a dental emergency.

Resources

Dental Emergency

Find a dentist taking emergency patients

Search now
Employers

Coverage continuation and additional contact information

Employer
Oral Health Information

Keep your oral health in check during the health crisis

Learn more
Dentists

How to contact us, direct deposit, and more

Dentists
Members

Stay in touch and find what you need during the pandemic

Members
Brokers

How we’re helping your clients, direct deposit, and more

Brokers