Operations During COVID-19

To protect our associates and their families during the current health crisis, we have a reduced number of staff available to take phone calls. You may experience longer than normal wait times. We continue to pay claims, monitor enrollment and eligibility, and more. We strongly encourage you to self-serve at this time.

Our Member, Dentist, and Employer portals are available for you to review claims, check eligibility and benefits, and perform other self-service functions.

If you need to contact us, you can reach us via email.

Additionally, our Interactive Voice Response System (IVR) is operational 24/7 for self-service at 800-452-9310.

See below for additional information and resources, including what to do in case of a dental emergency.


Dental Emergency

Find a dentist taking emergency patients


Coverage continuation and additional contact information

Oral Health Information

Keep your oral health in check during the health crisis

Learn more

How to contact us, direct deposit, and more


Stay in touch and find what you need during the pandemic


How we’re helping your clients, direct deposit, and more