COVID-19 Information for Brokers
A message to our broker and consultant partners
To protect our associates and their families during the current health crisis, we have a reduced number of staff available to take phone calls. You may experience longer than normal wait times. We continue to pay claims, monitor enrollment and eligibility, and more. We strongly encourage customers to self-serve on our web site at this time.
- Members can verify eligibility, review covered benefits, check claim status, obtain EOBs, and print ID cards at DeltaDentalNJ.com/MySmile.
- The Interactive Voice Response System (IVR) is operational 24/7 for self-service at 800-452-9310.
- Questions can be directed to our web portal at DeltaDentalNJ.com/ContactUs.
Additional Updates and Resources
Customer service during COVID-19
Have a question? Need information? Here’s how we can help.
Learn moreDental visits during COVID-19
What employees should do if they need to see their dentist, but they’re closed
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