Our call center is open 8 AM – 4:30 PM Eastern time Monday – Friday. We are working with reduced staff, therefore you may experience longer than normal wait times. Learn more about how we’re continuing to serve our customers during this time.

Have a dental emergency? Here is a list of dentists who are open and seeing new emergency patients during this time.

COVID-19 Information for Brokers

A message to our broker and consultant partners

To protect our associates and their families during the current health crisis, we have a reduced number of staff available to take phone calls. You may experience longer than normal wait times. We continue to pay claims, monitor enrollment and eligibility, and more. We strongly encourage customers to self-serve on our web site at this time.

  • Members can verify eligibility, review covered benefits, check claim status, obtain EOBs, and print ID cards at
  • The Interactive Voice Response System (IVR) is operational 24/7 for self-service at 800-452-9310.
  • Questions can be directed to our web portal at


Additional Updates and Resources

Customer service during COVID-19

Have a question? Need information? Here’s how we can help.

Learn more
Commission payments via EFT

We’re transitioning to EFT. Learn how to enroll.

Enroll today
Dental Emergency

Find a dentist taking emergency patients

Search now
Benefits Continuation

Premium grace period, coverage for furloughed employees, and more

Learn more
Oral Health Information

Wellness resources to share with your groups

Learn more
Employer FAQ

See our frequently asked questions during the COVID-19 health crisis

Allied Administrators

How to stay in touch with Allied during this time

View updates
Dental visits during COVID-19

What employees should do if they need to see their dentist, but they’re closed

Learn more
Member FAQ

See our frequently asked questions during the COVID-19 health crisis