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How
do I register the first time?
Should both my spouse and
I register as users?
What happens when my registration
is successful?
What if my registration fails?
How long does it take for my registration
to go into effect so I can use Benefits Connection?
How do I log onto Benefits Connection?
What if I forget my User Name?
What is the difference between my "User
Name" and my "ID Number"?
What if I forget my Password?
The system said my password was
e-mailed to me after completing the Forgot Password
process, but I never received it. What happened?
How do I change my password?
How do I change my e-mail address?
What type of information can I
get through Benefits Connection?
Where can I get additional help?
To register the first time
Should both my spouse and
I register as users?
For security reasons, the system
allows only the primary member to register as a Benefits
Connection user. You may allow your spouse to access
the information using your User Name and Password.
Be aware that we will release password and other
information only to the primary member.
If your registration is successful
- You will see an onscreen
notice stating that you have successfully registered
to use Benefits Connection.
- Click "Close" and
you will be directed to the Benefits Connection
Welcome page.
If your registration is not
successful
You will receive an onscreen
notification explaining why your registration could
not be completed. Frequent causes include:
- If your name is not in the
system. You will be directed to call our Customer
Service Department at 800-452-9310.
- If the system finds an incomplete
record for you (for example, your name but no address
information). You will be linked to a downloadable
Authentication Form, which you should complete
and fax to Delta Dental at 973-944-4569.
Once we have received all
of the necessary documentation from you, you will
be authenticated within two business days. You
can retry the registration process at that time.
- If the User Name you selected
was already taken. You will be prompted to select
another User Name and returned to the registration
page.
- If you have previously
registered for Benefits Connection. You will
be notified that the ID Number you entered has
already been registered in the system. (For security
reasons the system allows only one user per ID
Number.)
- If you remember your
User Name and Password, go to the Benefits
Connection Logon screen and log on using your
User Name and Password.
- If you have forgotten
your User Name, contact Concurrent Technologies'
Help Desk at 888-783-5750.
- If you remember your
User Name but not your Password, click on "Forgot
Password?" at the bottom of the Benefits
Connection Logon screen.
How long does it take for
my registration to go into effect?
For security reasons, there
will be a 10-day delay for your registration to go
into effect.
To log onto Benefits Connection
- Go to www.deltadentalnj.com.
- Click the "Members" icon
on the right side of the screen.
- At the Benefits Connection
Logon box, click
"Logon."
- An "Enter Network
Password" box will pop up. Enter your
- User Name (the seven
to ten-character identifier you selected when
you registered the first time, such as
"susanna," "ericlee,"
"janedoe").
- Password (the seven to
ten-character password selected when you registered.)
- Click "Logon."
- If you logged in correctly,
you will go directly to your Benefits Connection
Welcome page. Use this page to connect you to
the following information about your benefits:
- Eligibility/COB
- Benefit Levels
- Deductibles
- Age Limitations
- Frequency Schedule
- Maximums
- Procedure Code Search
- If you entered an incorrect
User Name or Password, you will be prompted to
try again.
What if I forget my User
Name?
If you forget your User Name,
contact Concurrent Technologies' Help Desk at 888-783-5750.
What is the difference between
my "User Name"
and my "ID Number"?
The User Name is a seven to
ten-character identifier that you select yourself
(such as "susanna,"
"ericlee," or "janedoe") when
you registered with Benefits Connection the first
time. You must enter your User Name and Password
each time you log onto Benefits Connection. Your
ID Number is the nine-digit number that the group
uses to identify you (usually the member's Social
Security number). You will be asked to provide your
ID Number only when you register with Benefits Connection
the first time or if you have forgotten your Password.
What if I forget my Password?
- Click on "Forgot Password" at
the bottom of the Benefits Connection Logon box.
- Step 1: Choose one of the
following registrations. Select "Subscriber" and
click
"Continue."
- Step 2: Please enter
the following:
- User Name (your seven
to ten-character identifier that you selected
when you registered the first time, such as "susanna," "ericlee,"
"janedoe").
- ID Number (the nine-digit
number - usually the subscriber's Social Security
number - without hyphens).
- Click "Continue."
- Step 3: Provide the answer
to your security question. The question that you
selected at registration will automatically appear
on the screen. Type in your one-word answer and
click "Continue."
- If you completed Steps 2
and 3 correctly, you will see a message stating
that Delta Dental has sent your password to the
e-mail address you provided at online registration.
- If you provide an incorrect
User Name, ID Number or answer to the security
question, you will be notified that the process
is unsuccessful and advised to contact Concurrent
Technologies' Help Desk at 888-783-5750.
The system
said my password was e-mailed to me after completing
the Forgot Password process, but I never received
it. What happened?
We probably have an incorrect
e-mail address for you in the system. Benefits Connection
uses the e-mail address that you supplied at the
time you registered. To verify your e-mail address,
contact Concurrent Technologies' Help Desk at 888-783-5750.
How do I change my password?
- Click "Change Password/E-mail" at
the bottom of the Benefits Connection Logon box.
- Enter your:
- User Name (your seven
to ten-character identifier that you selected
when you registered the first time, such as "susanna," "ericlee,"
"janedoe")
- Old Password (the seven
to ten-character password selected when you
originally registered)
- New Password (the new
seven to ten-character password)
- Re-enter New Password
- Click "Submit."
- You will see an onscreen
notice stating that your Change Password entry
was successful.
- You will return to the Benefits
Connection Logon screen, where you may now log
on using your User Name and new Password.
How do I change my e-mail
address?
- Click "Change Password/E-mail" at
the bottom of the Benefits Connection Logon box.
- Enter your:
- User Name (your seven
to ten-character identifier that you selected
when you registered the first time, such as "susanna," "ericlee,"
"janedoe")
- Old Password (the seven
to ten-character password selected when you
originally registered)
- New e-mail address
- Click "Submit."
- You will see an onscreen
notice stating that your Change E-mail entry was
successful.
- You will return to the Benefits
Connection Logon screen, where you may now log
on using your User Name and Password.
What type of information
is available through Benefits Connection?
- A complete explanation of
eligibility and coordination of benefits for members
and their covered dependents
- A description of the member's
Delta Dental plan
- Details on the types of services
covered
- Percentage covered for each
service
- Any applicable deductibles
and waiting periods
- Explanations of any maximums
and age limitations
- Frequency schedule
- Procedure code search
Where can I get additional
help?
The first step is to read any
message that pops up on the screen and follow those
directions. If you still need assistance:
- Contact Delta Dental's Customer
Service Department at 800-452-9310 for problems
with information found (or not found) in Benefits
Connection (i.e., coverage issues).
- Contact Concurrent Technologies'
Help Desk at 888-783-5750 for technical problems
with Benefits Connection (i.e., registration or
password issues).
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