LISA TRACY NAMED CUSTOMER SERVICE REPRESENTATIVE OF THE YEAR BY THE GARDEN STATE CHAPTER OF THE INTERNATIONAL CUSTOMER SERVICE ASSOCIATION

PARSIPPANY, NJ (October 24, 2000) — At an award ceremony on October 5 at the Newark Marriott, Lisa Tracy of Delta Dental Plan of New Jersey was named the customer service representative of the year by the Garden State Chapter of the International Customer Service Association. Chosen by a group of her peers, Tracy won the award because of her ability to extend herself to resolve problems on a daily basis.

Tracy earned the award based in part on a letter submitted on her behalf. "We feel that Lisa exemplifies what Delta Dental represents – a caring company with a sincere desire to provide superior service to all our customers," explains Carol Legreid, Tracy’s team leader. "Lisa receives numerous compliments regarding her professional and helpful manner from our subscribers and dental providers."

The award was given by the Garden State Customer Service Association, which is the New Jersey chapter of the 2,000-member national organization. The Garden State chapter has approximately 100 members that network throughout the year to discuss topics such as technology, hiring, and customer retention. Through a nomination process, the organization presents one award annually to the customer service representative that truly goes above and beyond his/her job description. The award is given the first week of October to coincide with National Customer Service Week.

Tracy has been a Customer Service Agent with Delta Dental Plan of New Jersey for two years and is now a Senior Customer Service agent. She resides in Madison, NJ.

Delta Dental Plan of New Jersey, Inc., is New Jersey’s leading and largest dental benefits carrier, providing coverage to more than one million people through contracts with employers in New Jersey and Connecticut. The Delta Dental Plan system is a national network of independently operated, not-for-profit dental service corporations specializing in providing dental benefits programs for employee groups throughout the country.