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Delta Dental
maintained excellent service levels in 2006, according
to our 2006 Operations and Customer Service Reports.
Here is a snapshot of some of our 2006 statistics.
Total number of claims received
2.9 million
Number of electronic claims received
1.5 million (52% of all claims)
Average claims turnaround time
7.2 business days
99.82% processed within 30 business days
Accuracy rates
Key accuracy measures (clerical accuracy, payment
accuracy and dollar accuracy): 99.4% or higher
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