September 2004, Issue 9 

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In This Issue:
  • Fraud Placard Appearing in Many Dental Offices
  • Record $62,000 Raised by Delta Dental Classic
  • What Do You Get When You Call Customer Service? A Friendly Voice, Empathy and Answers
  • Coordination of Benefits FAQs
  • Foundation Funds Clinic in Ocean County
  • Sugar Lurks in Lunchbox Favorites and on Cafeteria Lines

Fraud Placard Appearing in Many Dental Offices
Patients don't always understand why dental offices cannot make seemingly minor changes to claims in order to maximize their benefits. To help dental offices inform patients about insurance fraud, Delta Dental created a fraud placard for posting in dental offices. For more about this placard, read on.

Record $62,000 Raised by Delta Dental Classic
The Delta Dental Classic, which began in 1991, has raised more than $472,000 for Special Olympics New Jersey (SONJ). For more on the annual golf event benefiting SONJ, read more.
What Do You Get When You Call Customer Service?
A Friendly Voice, Empathy and Answers

Our Customer Service agents are the voice of Delta Dental, and are often the first contact people have with us. "We want it to be a great experience," says Lori Acker, assistant vice president, Customer Service. To find out what goes on behind answering thousands of callers each day, read on.
Coordination of Benefits FAQs
Are you covered by two or more dental benefits plans? To find out how Delta Dental coordinates benefits in most situations, read on.
Foundation Funds Clinic in Ocean County, NJ
Delta Dental Plan of New Jersey Foundation, Inc. recently made a donation to the Ocean Health Initiatives clinic in Lakewood, New Jersey. For more about how the Foundation donation is enabling the clinic to better serve its community, read on.
Sugar Lurks in Lunchbox Favorites and on Cafeteria Lines
Parents thinking about back-to-school supplies are encouraged to put another important item on their shopping list for the next school year: healthy lunches and snacks. To find out how to send your children off to school with the right stuff in their lunchboxes, read on.
Click here to learn about our featured charity.

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Comments & suggestions are welcome: Contact our editor at smile@deltadentalnj.com
©2004 Delta Dental Plan of New Jersey, Inc.