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Delta Dental Plan of New Jersey welcomed West Milford Public Schools in West Milford, New Jersey, as one of our first groups 35 years ago. School Superintendent Robert Gilmartin recently told us why the district has stayed with Delta Dental all these years.
"Whenever we looked around, we came to a collective decision that Delta Dental provides the best options and the best program for us," he says. "There has never been a major issue with the contract, service or implementation over the years."
The program meets the needs of the district's employees, as well. "I don't think I've ever heard of anybody going to a dentist who does not participate with the program," says Gilmartin. "Most participating dentists file their claims for them, so it saves patients a lot of effort and energy."
Gilmartin has been with the school district nearly 30 years, and appreciates the Delta Dental benefit on a personal level. "It's been a nice benefit, especially as a parent. Service is an important piece of satisfaction with the program. From my own personal experience I'd give Delta Dental high marks in customer service."
He adds that in the region's dental benefits market, "Delta Dental is at the front of the parade."
Two things keep the Keyport, New Jersey, Board of Education with Delta Dental Plan of New Jersey: "Consistent employee and employer satisfaction," says Sally Gadomski, who administers benefits for the district.
"We have a large provider population in Monmouth County," says Gadomski. "Most dentists in the area participate. There are no claim forms to handle. Delta Dental has toll-free numbers to address patient questions. Predetermination is good-if you have a lot of work done, you know what your out-of-pocket expenses are going to be."
Gadomski's supervisor, Jo Ann Podracky, agrees. "You know right up front what you're going to pay. There are no hidden costs for patients."
Podracky also appreciates how efficiently Delta Dental handles coordination of benefits. "We have a lot of husband-and-wife teacher teams, who are both covered by Delta Dental Plan of New Jersey. The coordination of benefits is flawless."
The district reviews its dental benefits program every year or so. "Whenever we review our plan, Delta Dental keeps coming up on top," says Podracky. "The fact that employees are happy makes it good for us. There's a lot of satisfaction with the program."
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