Answers to Your Frequently Asked Questions

If I send an e-mail to Customer Service, what type of information should I include?
Please provide all pertinent information with your inquiry, and be very specific. The subscriber's Social Security number is important because it's how we identify you in our system. If you prefer, you may provide your full name, date of birth, and group number rather than the subscriber's Social Security number. Also, please include a daytime phone number so we can follow up if necessary.

Please remember that, for security reasons, you should use the Contact Customer Service Form in the Benefits Connection area of our Web site whenever sending e-mail messages with confidential information to Customer Service. Information submitted on this form is protected and encrypted, which means it cannot be read by unauthorized persons as it travels over the Internet.

When will I receive a response to my e-mail?
Customer Service responds to e-mails within 24 hours. E-mails received on weekends and holidays are responded to the next business day.

Does Delta Dental issue ID cards?
ID cards are not issued by Delta Dental (except for two groups). If you are with another group and require an ID card, you will need to contact your group's benefits administrator.

How can I order claim forms?
Claim forms can be downloaded from our Web site, at www.deltadentalnj.com. Click Forms on the navigation bar on the left side of the screen. Please note that you may not need a form. Your dentist can now file claims directly to Delta Dental online. See the related story in this issue.

How can I get information about my benefits coverage or check my claim status?
Go to Benefits Connection, at www.deltadentalnj.com. Click Subscribers and go to the Benefits Connection Logon box. Please note that Benefits Connection is the best way for you to determine what Delta Dental will cover for each procedure. Customer Service cannot predetermine through an e-mail exactly what will be paid for a procedure.