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When we asked about benefits managers about their experiences submitting eligibility changes online, they told us. More than 20 benefits managers completed an online questionnaire about Delta Dental's online eligibility submissions process.
This wasn't a formal survey. It was more a chance for us to listen to what benefits managers had to say.
Here's what we heard:
- Most benefits managers who submit eligibility changes online submit all changes online.
- Benefits managers think submitting eligibility changes online is convenient. Here's one typical quote: "I really like it because whenever we have to enroll, terminate or update an employee's record, all we need to do is go onto your Web site, type in the logon password and enter the information."
- Benefits managers like many different features. Many said they liked adding or terminating employees online, instead of faxing or calling in changes, because it saves time and reduces paperwork. Some said they liked being able to check changes online in real time. Several said eligibility changes submitted online take effect faster. Some also liked that the system asks only for "pertinent" information about employees and their dependents, and does not waste their time.
- Benefits managers recommend online eligibility submission overall. They said things like, "It simplifies the whole process," "Records are easy to keep," and "It is easy to use and you get instant confirmation of your actions."
Benefits managers also suggested ways to improve the system. These comments will help us as we work to improve our Web capabilities.
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