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In 2004, Delta Dental's data entry operators keyed more than 1 million paper claims into our system.
The process is now much easier, thanks to new optical character recognition (OCR) software that went live last October.
The way it works is first, every paper claim is scanned. Each operator can scan more than 1,000 claims per hour. Then the OCR software, developed by Recognition Research Incorporated (RRI), automatically lifts critical information from each claim and loads it into Delta Dental's claims database.
In most cases, little or no operator intervention is required. "RRI essentially transforms a paper claim into an electronic claim," says Georgann Magaw, Manager, Claims.
About 55% of claims submitted to Delta Dental are paper claims. The other 45% are electronic claims, submitted by dentists online or via dental practice management software.
RRI means that 100% of all claims, including paper claims, become "electronic." Electronic claims, which cost less to process and process faster than paper claims, help contribute to both cost containment and service improvements.
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