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Articles
98% of Benefits Managers Would
Recommend Us, Says Survey
Members Satisfied with Delta Dental, Too
Claims, Customer Service Quality Remain High in
2006
Foundation Helps Underserved Access
Dental Care
98% of Benefits
Managers Would Recommend Us, Says Survey
Every year we ask benefits managers to rate our
performance. We want to know if we’re living up to
your expectations. One of the most important questions
on our Benefits Manager Satisfaction Survey is, “Would
you recommend Delta Dental to other benefit
administrators?” In 2006, 98% of benefits managers
said yes.
We received high ratings in other key areas, as well.
Here’s how you rated us in 2006:
Percentage that rated Delta Dental's performance
"excellent," "very good," or "average" in the
following key areas:
- Speed of claims processing - 99%
- Accuracy of claims processing - 99%
- Ease of program administration - 98%
- Accuracy of eligibility submissions processing - 99%
- Speed of eligibility submissions processing - 99%
- Ability to customize plan design to your needs -
98%
- Eligibility submissions process overall - 97%
- Ability to locate a participating dentist - 99%
- Access to information - 97%
- Accuracy of information - 99%
- Overall value of the program - 98%
- Price - 96%
Additional findings:
- More than 9 out of 10 benefits managers are
satisfied with their communications with Delta
Dental.
- Nearly three out of four benefits managers spend
less than one hour per week administering the Delta
Dental benefits program. More than 98% said the
amount of time spent administering benefits is about
right or less than expected.
English Communications, an independent research
firm in Morristown, New Jersey, conducted the survey.
Questionnaires were mailed to a random group of
benefits managers each quarter. Benefits managers
registered for online eligibility submission also
received an electronic version of the survey.
Members Satisfied with Delta
Dental, Too
More than 9 in 10 members are satisfied with Delta
Dental, according to our 2006 Member Satisfaction
Survey.
Here’s how members rated our performance in 2006:
Percentage that rated Delta Dental's performance
"very satisfied," "satisfied," or "neutral" in the
following key areas:
- Delta Dental overall - 93%
- Overall value for price paid - 87%
- Customer Service - 94%
- Access to dental care - 93%
- Quality of dental care - 95%
Members are also highly satisfied with the care
they receive from their participating Delta Dental
dentist. 95% would return to their participating Delta
Dental dentist, and 92% would recommend their Delta
Dental dentist.
Brownstone Information Resources, an independent
market research firm in Morristown, New Jersey,
conducted the survey.
Claims, Customer
Service Quality Remain High in 2006
Delta Dental maintained excellent service levels in
2006, according to our 2006 Operations and Customer
Service Reports. Here is a snapshot of some of our
2006 statistics.
Total number of claims received
2.9 million
Number of electronic claims received
1.5 million (52% of all claims)
Average claims turnaround time
7.2 business days
99.82% processed within 30 business days
Accuracy rates
Key accuracy measures (clerical accuracy, payment
accuracy and dollar accuracy): 99.4% or higher
Foundation Helps Underserved
Access Dental Care
The Delta Dental Foundation awarded
more than $560,000 to programs that bring dental care
to people in underserved communities throughout New
Jersey and Connecticut.
Foundation grants support dental programs for
schoolchildren, senior citizens, and the
developmentally disabled. They also help fund
community clinics in underserved areas.
The Foundation also funded several dental education
grants at colleges throughout the area. Other dental
education grants are scheduled to be approved later
this year.
2007 grant recipients include:
East Orange Health & Human Services
Eva’s Village (Paterson)
Henry J. Austin Health Center (Trenton)
Hill Health Corp. (New Haven)
Hunterdon County Department of Health
Jewish Renaissance Medical Center (Newark)
Matheny Medical and Educational Center (Peapack)
Morristown Memorial Foundation
NJ Foundation of Dentistry for Persons with
Disabilities
Paterson Public Schools
Virtua Health (Camden)
Zufall Health Center (Dover)
Burlington County College (dental hygiene
scholarships)
Camden County College (scholarships and dental
equipment)
Somerset Medical Center (ProKIDS dental health
education program)
UMDNJ (School of Allied Health Professions
scholarships and Deckle McLean Memorial Lecture)
For more information about our Foundation, visit our
Web site at www.deltadentalnj.com. Click “Foundation”
on the left navigation bar.
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