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Articles
Patients Can Now Download, Print ID
Cards
Flyer Tells Your Employees How to Get
Delta Dental ID Cards
Benefits Connection Summarizes Benefits Expenses
If You Received Our Survey, Please Respond!
Brokers Give Delta Dental High Ratings in Survey
Nationwide Delta Dental System Posts 26th
Consecutive Year of Growth
Patients Can Now
Download, Print ID Cards
Delta Dental doesn't require ID cards, and employers
do not always issue them. However, some dental offices
ask for ID cards anyway. Many members told us they
wanted the option of getting ID cards if they needed
them.
We listened. Delta Dental recently launched online
ID cards for members. This enables them to print
ID cards when needed.
Members can obtain an ID card through Benefits Connection,
the secure area of our Web site where they can also
find detailed information about their dental benefits.
They just need to click the icon on the top left
of the screen after registering for Benefits Connection.
The card is then presented to them for printing.
The ID card includes their name, group number and
the Delta Dental program in which they are enrolled.
You will soon hear from your Service Coordinator
about this new feature.
This service is available to all members except
those enrolled in Delta Dental Patient Direct and
DeltaCare. DeltaCare members needing replacement
cards should call DeltaCare Customer Service at 800-722-3524.
Flyer Tells Your Employees
How to Get Delta Dental ID Cards
First, we made it easy for your employees to get
a Delta Dental ID card. Then, we made it easy for
you to tell them about it.
Delta Dental created a free flyer you can use to
spread the word. Just photocopy and post it on bulletin
boards, or attach it to people's paychecks. you can
even e-mail it to people, or post it on the intranet.
The flyer contains everything people need to know
to print their Delta Dental ID card.
To download your free flyer, visit our Web site
at www.deltadentalnj.com; click "Employers" and "ID
Card Flyer." Or e-mail dbelle@deltadentalnj.com.
Benefits Connection
Summarizes Benefits Expenses
With 2006 drawing to a close, many people are scrambling
to find receipts to file for Flexible Spending Account
reimbursement. Benefits Connection can help them
get organized.
The secure, password-protected Claims Summary feature
(in Claims Inquiry) lets people view a summary of
all their Delta Dental claims for the past two years.
The summary includes the date of service, dentist's
name, and amount paid. Members can easily find out
what receipts they are missing, and contact their
dentist for copies.
The Claims Summary is just one of many helpful features
available through Benefits Connection. Members can
also get complete details about their benefits coverage.
To access Benefits Connection, go to www.deltadentalnj.com.
Click
"Members" and log on to Benefits Connection.
First time users should click "Register Now."
If You Received
Our Survey, Please Respond!
In October we mailed a quarterly satisfaction survey
to a random group of benefits managers. If you received
this survey, please respond by November 22, 2006.
Your participation is very important to us. This
survey is used to assess our performance, identify
areas for improvement, and determine how to better
meet our groups' needs. If you already responded
to the survey, thank you!
If you did not receive a survey, don't worry. We
survey all benefits managers on an ongoing basis.
Rest assured that we will contact you sometime in
2007 for your feedback.
Brokers Give Delta
Dental High Ratings in Survey
Delta Dental this year launched our first Broker
Survey to learn more about our brokers, find out
how we compare to the competition, and learn what
brokers value most from dental benefits insurers.
Delta Dental ranked highest in broker satisfaction
among nine major dental carriers, according to the
survey. This was true for all group sizes. More than
9 out of 10 brokers are satisfied to very satisfied
with Delta Dental overall. Delta Dental scored more
than 20 percentage points higher than the next highest
competitor.
English Communications, an independent communications
research firm in Morristown, New Jersey, conducted
the survey.
Brokers gave us high marks on most attributes. Areas
where we scored the highest were:
- Knowledge of their Delta Dental account executive
- Implementation of new groups
- Ability to obtain accurate rates
- Reputation
- Claims processing
- Ease of program administration
- Ability to resolve problems
- Member and client satisfaction
- Claims processing
- Ability to locate a network dentist
Brokers and consultants are an important link between
Delta Dental and many of our clients. The broker
survey is just one way we measure our performance.
We also regularly survey our members and benefits
managers. We conduct these surveys to make sure we
live up to our high customer service standards -
and yours.
Nationwide Delta Dental System
Posts 26th Consecutive Year of Growth
The nationwide Delta Dental system posted its 26th
consecutive year of member growth in 2005. The system
served one million more dental benefits members than
2004.
In 2005, the Delta Dental system:
- Served 47 million members, or more than one-quarter
of the estimated 159 million Americans with dental
insurance.
- Saved groups $4.4 billion through cost-control
activities. This is $500 million more in savings
over the previous year.
- Processed more than 69 million claims - nearly
1.3 million every week - with an accuracy rate
of 99%
In addition, the network of Delta Dental Premier
dentists is the country's most extensive, with approximately
118,000 dentists - more than twice the amount of
any competitor's PPO network. Also, more than 81,000
groups across the nation sponsored dental benefits
through the Delta Dental system.
"It's gratifying to see such growth in the
number of members, the size of our networks and the
savings resulting from our cost management strategies," said
Tom Dolatowski, vice president of marketing for Delta
Dental Plans Association. "These numbers show
that we're making great progress in bringing affordable
care to more people."
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