How do I register the first time?

What happens when my registration is successful?

What if my registration fails?

How long does it take for my registration to go into effect so I can use Benefits Connection?

How do I log onto Benefits Connection?

What if I forget my User Name?

What if I forget my Password?

The system said my password was e-mailed to me after completing the Forgot Password process, but I never received it. What happened?

How do I change my password?

How do I change my e-mail address?

What type of information can I get through Benefits Connection?

Where can I get additional help?

To register the first time

• Go to www.deltadentalnj.com.
• Click the "Dentists" icon on the right side of the screen.
• At the Benefits Connection Logon box, click on "Register Now."
• Step 1: Please choose a unique User Name and Password that will identify you when you sign on. The User Name can be any name of your choosing (i.e., "susanna," "ericlee," "janedoe") and must have between seven and ten characters. You must also choose a Password, which must have seven to ten characters. Be sure to select a User Name and Password that you will be able to remember (or keep a note of them in a safe and secure place) so you can log onto Benefits Connection in the future.
• Step 2: Choose a security question to help us identify you in case you forget your Password. Click on one of the three following questions to answer:
  
  • What is your pet's name?
  • What is your favorite color?
  • What is your favorite sports team?

  Type in a one-word answer to the question selected (for example, "Jets," not "New York Jets"). You will be asked the security question only if you forget your Password and need it e-mailed to you.

• Step 3: Choose one of the following registrations. Select "Dental Office," then click "Continue."
• Step 4: Please enter the following information:
  • Dentist License #. Your dentist license number with two-letter state abbreviation. Do not use spaces.
  • Tax ID Number or Social Security Number. Do not include hyphens.
  • Office Phone. Do not include parentheses, spaces or hyphens.
  • E-mail address. Be sure to double-check that you entered your e-mail address correctly; otherwise you will not be able to receive your password via e-mail if you later forget it. AOL users, be sure to include "@aol.com" after your screen name (for example, if your AOL screen name is "healthyteeth" your full Internet address would be "healthyteeth@aol.com").
• Click "Register." Please note: If you have multiple offices, you must register each office.

If your registration is successful

• If you are a participating dentist with Delta Dental Plan of New Jersey, you will see an onscreen notice stating that your registration was successful, as well as a statement listing the programs your office is currently enrolled in with Delta Dental.
• If you are a non-participating dentist, you will see an onscreen notice stating that your registration was successful, as well as a statement offering how to become a participating dentist.
• Click "Close" and you will be directed to a Benefits Connection Welcome page, where you will be able to begin accessing benefits information for your patients who have Delta Dental coverage.

If your registration is not successful

You will receive an onscreen notification explaining why your registration did not go through. The reason is usually because the dentist's name, Social Security number or Tax ID Number are not on file. You will be directed to call our Professional Relations Department at 973-285-4064 if your office is in New Jersey or Connecticut. Dental offices in other states must contact their local Delta Dental Plan to update information.

• If the User Name you selected was already taken. You will be prompted to select another User Name and returned to the registration page.
• If you have previously registered for Benefits Connection. You will be notified that the ID Number you entered has already been registered in the system. (For security reasons, the system allows only one user per ID number.)

If you remember your User Name and Password, go to the Benefits Connection logon box and log on using your User Name and Password.

How long does it take for my registration to go into effect?

For security reasons, there will be a 10-day delay for your registration to go into effect to use the Patient Inquiry portion of Benefits Connection. You will be able to use the Claims Submissions feature immediately.

To log onto Benefits Connection

• Go to www.deltadentalnj.com.
• Click the "Dentists" icon on the right side of the screen.
• At the Benefits Connection Logon box, click "Logon."
• An "Enter Network Password" box will pop up. Enter your
  • User Name (the seven to ten-character identifier you selected when you registered the first time, such as "susanna," "ericlee," "janedoe").
  • Password (the seven to ten-character password selected when you registered.)
• Click "OK."
• If you logged in correctly, you will go directly to the Benefits Connection Welcome page, where you will be able to begin accessing benefits information for your patients who have Delta Dental coverage.
• If you entered an incorrect User Name or Password, you will be prompted to try again.

What if I forget my User Name?

If you forget your User Name, contact Concurrent Technologies' Help Desk at 888-783-5750.

What if I forget my Password?

• Click on "Forgot Password" at the bottom of the Benefits Connection Logon box.
• Step 1: Choose one of the following registrations. Select "Dental Office" and click "Continue."
• Step 2: Please enter the following:
  • User Name (Your seven to ten- character identifier that you selected when you registered the first time, such as "susanna," "ericlee," "janedoe").
  • Dentist License # (This is your dentist license number with the two-letter state abbreviation. Do not use spaces).
  • Click "Continue."
• Step 3: Provide the answer to your security question. The question that you selected at registration will automatically appear on the screen. Type in your one-word answer and click "Continue."
• If you completed Steps 2 and 3 correctly, you will see a message stating that Delta Dental has sent your password to the e-mail address you provided at online registration.
• If you provide an incorrect User Name, Dentist License # or answer to the security question, you will be notified that the process is unsuccessful and advised to contact Concurrent Technologies' Help Desk at 888-783-5750.

The system said my password was e-mailed to me after completing the Forgot Password process, but I never received it. What happened?

We probably have an incorrect e-mail address for you in the system. Benefits Connection uses the e-mail address that you supplied at the time you registered. To verify your e-mail address, contact Concurrent Technologies' Help Desk at 888-783-5750.

How do I change my password?

• Click "Change Password/E-mail" at the bottom of the Benefits Connection Logon box.
• Enter your:
  • User Name (your seven to ten- character identifier that you selected when you registered the first time, such as "susanna," "ericlee," "janedoe")
  • Old Password (the seven to ten-character password selected when you originally registered)
  • New Password (the new seven to ten-character password)
  • Re-enter New Password
• Click "Submit."
• You will see an onscreen notice stating that your Change Password entry was successful.
• You will return to the Benefits Connection Logon screen, where you may now log on using your User Name and new Password.

How do I change my e-mail address?

• Click "Change Password/E-mail" at the bottom of the Benefits Connection Logon box.
• Enter your:
  • User Name (your seven to ten- character identifier that you selected when you registered the first time, such as "susanna," "ericlee," "janedoe")
  • Old Password (the seven to ten-character password selected when you originally registered)
  • New e-mail address
• Click "Submit."
• You will see an onscreen notice stating that your Change E-mail entry was successful.
• You will return to the Benefits Connection Logon screen, where you may now log on using your User Name and Password.

What type of information can I get through Benefits Connection?

Benefits Connection offers two key features.

Patient Inquiry provides a complete explanation of eligibility and coordination of benefits for your patients who participate with Delta Dental. Information includes:

• Details of your patient's Delta Dental coverage
  • Percentage covered for each service
  • Any applicable deductibles and waiting periods
  • Explanations of any maximums and age limitations
  • Frequency schedule
• Procedure Code search

Claims Submissions enables both participating and non-participating dentists to file claims to us online.

Where can I get additional help?

The first step is to read any message that pops up on the screen and follow those directions. If you still need assistance:

• Contact Delta Dental's Customer Service Department at 800-452-9310 for problems with information found (or not found) in Benefits Connection (i.e., coverage issues).
• Contact Delta Dental's Professional Relations Department at 973-285-4064 if your Social Security or Tax Identification Number is not on file or is incorrect.
• Contact Concurrent Technologies' Help Desk at 888-783-5750 for technical problems with the site itself (problems such as accessing information on Benefits Connection, registration or password issues, trouble logging on or system hang-ups).