|
Frequently Asked
Questions
-
E-mail us: flagshiphealth@deltadentalnj.com.
-
Call us.
In New Jersey: 1-800-722-3524. Outside New
Jersey: 1-800-848-3524.
-
Write us:
Flagship Dental Plans, 1639 Route 10, Parsippany,
New Jersey 07054.
About
DeltaCare
Q: What is Flagship?
A: Flagship is
a subsidiary of Delta Dental of New Jersey which
underwrites and administers the DeltaCare program.
DeltaCare is a dental HMO-type program covering
many people through a network of private practice
dental offices.
return
to top
Q: Whom do I
contact if I need assistance?
A: Flagship representatives
will assist you in all matters pertaining to the
DeltaCare program. In New Jersey you may reach
a Flagship representative by calling 1-800-722-3524,
or outside New Jersey by calling 1-800-848-3524.
Office hours are 8:00 a.m. to 4:30 p.m. Eastern
time, Monday through Friday.
return
to top
Dentist
Information
Q: Once I have
selected a dental provider, may I change my primary
care dentist?
A: Yes. You may
change your eligibility from one primary care dentist
to another by phoning or writing Flagship by the
15th of the month. The change will be effective
on the first day of the following month. However,
requests to change dental providers should not
be made if a patient is in the middle of treatment.
If necessary, Flagship representatives can advise
you on the definition of "middle of treatment."
return
to top
Q: My dentist
is a Delta Dental participating dentist, but not
on the list. Can I still have treatment rendered
by my Delta Dental participating dentist?
A: Delta Dental
has several other dental programs and not all Delta
Dental dentists participate with all Delta Dental
programs. With DeltaCare, you must select only
those dentists on the list. If you use a dentist
who is not on the list, you will not be covered.
return
to top
Q: Will my entire
family receive dental care from the same DeltaCare
provider?
A: Yes. You and
all eligible dependents will receive benefits in
the same provider's office.
return
to top
Q: How long does
it take to get an appointment with a dentist?
A: Three or four
weeks is a reasonable amount of time to wait for
a standard appointment. If you require a specific
time, you may have to wait longer for an appointment.
return
to top
Benefit
Information
Q: If I have
a pre-existing dental condition, may I join DeltaCare?
A: Yes. Pre-existing
conditions are not excluded under the DeltaCare
program. Benefits will not be provided for any
dental treatments which began prior to becoming
eligible under the DeltaCare program (i.e., work
in progress, such as preparation for crowns, root
canals, impressions for dentures, etc.).
return
to top
Q: Does the DeltaCare
program provide coverage for specialty services?
A: Yes. Flagship
maintains a panel of specialists and coordinates
all your specialty care needs with your primary
care dentist. If specialty care is required, your
primary care provider will request authorization
from Flagship to refer you to the appropriate specialist.
All specialty care must be pre-authorized by Flagship.
return
to top
|
