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Articles
Five AEs Honored for National Sales
New Tool Helps Members Assess Oral
Health Risks
Staff Spotlight: Diane Baquero
Staff Spotlight: Luhra Ebarle
2006 Annual Report Published
How Our Relationship with Delta Dental
Plans Association Benefits Your Clients
Delta Dental offers clients the best of all worlds: both a strong local and national presence. As Delta Dental of New Jersey, we are based in New Jersey and serve groups headquartered in New Jersey and Connecticut. But that doesn’t mean all of our subscribers live in these states. Through the Delta Dental Plans Association (DDPA), we offer groups and their employees access to the largest dental network nationwide. Delta Dental of New Jersey serves many New Jersey- and Connecticut-based groups with employees at sites throughout the United States.
Five of our account executives were honored by DDPA in May for outstanding national sales achievement. They sold Delta Dental programs to new national groups. Winners include:
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Kristin Gallagher. In her first year as an eligible award recipient, Gallagher brought on a new national account and at least 1,500 members.
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Mark FitzGerald. In just two short years, FitzGerald has been responsible for adding national accounts and more than 5,000 members.
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Ed Maloney. During his tenure, Maloney has added national accounts and more than 25,000 members.
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Tina Sparrow. Sparrow entered the National Hall of Fame for adding national accounts and more than 50,000 members.
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Kim White. White, who entered the Hall of Fame in 2000, was recognized for bringing on national accounts and more than 92,000 members during her tenure.
National accounts help enhance Delta Dental’s position in the national marketplace. More than 1 in 4
Fortune 1000 companies now offer dental benefits to their employees through Delta Dental member companies.
New Tool
Helps Members Assess Oral Health Risks
We understand that dental health is important to your clients. With that in mind, Delta Dental of New Jersey has developed a quick, easy-to-use risk assessment tool. This tool will help assess risk for dental disease and provides members an opportunity to discuss a personal treatment plan with their dentist.
The tool consists of nine brief statements. If you answer yes to any one of these statements, you may be at an increased risk for dental disease.
The tool also explains how these risks may impact your oral health, and what can be done to mitigate these risks.
To download the risk assessment tool, visit our Web site at www.deltadentalnj.com and click “risk assessment form” under “What’s new.”
Staff
Spotlight: Diane Baquero
Small groups are a big deal for Diane Baquero, our new Sales Associate in Marketing. Diane handles small group sales (10-99 lives) in central and northern New Jersey.
She started working here earlier this year on a temporary basis, and knew right away that Delta Dental was where she wanted to be. “Coming here was a dream come true,” Diane says. “I had eight years of experience in the medical insurance industry serving small groups, which I really enjoyed. Coincidently, when I got the call about the position at Delta Dental, I was working at a dental office. From my first day here, I sat down and felt right at home. I knew this was what I was destined to do.”
She became a full-time employee in September.
From her experience in medical benefits, Diane learned what small groups need and want.
“Employers are looking for a product that will retain their employees and be cost effective,” she says. “They want something that keeps them happy and their employees satisfied. My job is to help find the product that’s the best fit. I get a thrill out of helping them find a product that meets all their needs.”
Once small groups join Delta Dental, Diane makes sure their program runs smoothly. “Small groups don’t always have a dedicated benefits administrator in house,” Diane says. “Sometimes the person who owns the company handles benefits. But whoever does the job is responsible for lots of other things, as well. When they have questions, I help them quickly find answers so they can get back to everything else.”
Diane lives in Whippany with her 16-year-old son, a student at Seton Hall Prep.
To contact Diane about programs for small groups in central and northern New Jersey, please call the Marketing Department at (800) 624-2633, or e-mail Diane at
dbaquero@deltadentalnj.com.
Staff
Spotlight: Luhra Ebarle
People don’t always understand their employer’s dental plan. Part of Luhra Ebarle’s job is to make things crystal clear.
Luhra is Delta Dental’s newest service coordinator. The longtime Delta Dental employee joined the company in 1998, and most recently served as Marketing secretary. Mark Nadeau, Vice President, Marketing, announced her promotion to service coordinator in April. “It is always gratifying when you can promote a long-term employee who has made significant contributions,” he said.
Service coordinators work closely with account executives to help manage relationships with our large groups and their employees. Luhra works with Account Executive Kristin Gallagher, and serves Middlesex, Monmouth, Ocean, Atlantic, Burlington, Camden, Cape May and Gloucester counties.
“I’m still getting my feet wet, but I really like what I’m doing,” says Luhra. “There’s a lot of face-to-face contact with brokers, HR administrators and employees in the different groups. Sometimes they have questions or misperceptions about their benefits, and I’m there to make sure they get the information they need. Because I’m new to the job, I don’t have all the answers right away, but I’ll find them as fast as possible!”
Luhra will graduate next year with a bachelor’s degree in Marketing at Berkeley College in West Paterson, NJ. In her spare time she enjoys cooking different varieties of food, hiking, and other outdoor sports.
2006 Annual
Report Published
Delta Dental’s 2006 Annual Report, called “The
caring behind the smiles,” highlights our business and philanthropic achievements. In 2006 those included:
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Retaining 95% of our customers.
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Processing nearly 2.9 million claims in record time.
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Earning “excellent” or “above average” satisfaction scores from the vast majority of benefits managers, members, and brokers surveyed.
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Distributing $750,000 in grants to dental clinics and educational clinics in underserved areas of New Jersey and Connecticut.
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Supporting dental hygiene and dental assisting programs at New Jersey high schools and colleges.
To order your free copy of Delta Dental’s 2006 Annual Report, visit our Web site at www.deltadentalnj.com. Click “About Us” on the left navigation bar. Then go to “Annual Report.
How Our
Relationship with Delta Dental Plans Association
Benefits Your Clients
Delta Dental of New Jersey is proud to be part of America’s largest, most experienced dental benefits
company - Delta Dental Plans Association (Delta Dental). Its 39 independent, affiliated member companies conduct business in all 50 states, the District of Columbia and Puerto Rico.
Members of the Delta Dental system offer nationwide dental benefits programs for a wide range of employers. Member companies administer programs that provide employees with quality, cost-effective dental benefits.
Delta Dental Programs Serve More Americans Than Any Other Dental Insurer
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Delta Dental serves more than one-fourth of the estimated 165 million Americans with dental insurance. It provides dental coverage to more than 50 million people in more than 88,000 groups across the nation.
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The Delta Dental Premier® dental network is the country’s most extensive. With approximately 121,000 dentists, Delta Dental’s Premier network is more than twice the size of any competitor’s PPO network.
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In 2006, Delta Dental of New Jersey processed 2.9 million dental claims with an accuracy rate of 99.4% or higher.
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Since 1954, Delta Dental has worked to improve oral health in the U.S. by emphasizing preventive care, and making dental coverage affordable to a wide variety of employers and groups.
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Delta Dental’s unique cost control measures and contractual agreements with dentists help to ensure quality care at moderate fees. Delta Dental of New Jersey saved groups an estimated $196.9 million in 2006.
Delta Dental Offers Products That Meet Groups’ Needs
Delta Dental offers a variety of programs, including managed fee-for-service and preferred-provider programs (PPOs), dental health maintenance organizations (DHMOs) and customized programs. Delta Dental also offers dental programs to national account groups. Through Delta Dental’s national accounts program, member companies provide quality, uniform dental benefits programs to groups with a multi-state labor force. These products include:
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Delta Dental Premier: national, fee-for-service based dental program
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Delta Dental PPO: national preferred-provider organization
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DeltaCare: dental health maintenance organization
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Delta Dental Patient Direct: dental discount plan available in New Jersey for individuals and families that do not have dental benefits through an employer
Dental Networks Are Among The Nation’s Largest
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Delta Dental Premier has more than 174,000 dentist locations.
(Some dentists have more than one location.)
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Delta Dental PPO (Preferred Provider Organization) has more than 97,000 dentist locations.
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DeltaCare has more than 21,000 dentist locations.
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