Because of our commitment to oral health and dental care access, Delta Dental of New Jersey is more than a dental benefits provider – we are passionate about promoting the importance of good oral health, as well as educating people about the oral health and overall health connection.

For more than 40 years, Delta Dental has and continues to provide meaningful service that makes a difference and exceeds our customers’ expectations.

In 2010, through our unique cost-containment program, we saved our groups and their employees an estimated $271 million. Almost 3.1 million claims were processed, totaling more than $526 million.

Our customer service representatives handled over 681,600 calls, with an average speed of answer of 34 seconds – exceeding the company targets for 2010.

In 2010 we enhanced our user-friendly Fax Back, an automated-voice
system that transmits patient information directly to dental offices. Fax Back now provides additional information including age limits, whether a procedure
is covered, the frequency the procedure is benefited, and
diagnostic requirements.

Also in 2010, Delta Dental completed a successful SAS 70 Type II audit,
a widely recognized auditing standard by the American Institute of Certified Public Accountants, and obtained an ‘unqualified opinion’ from our
independent auditors.

Our satisfaction survey results reflected our dedication to providing
valuable service:

• Brokers rated Delta Dental highest in broker satisfaction among nine major dental carriers.
• 99% of benefits managers surveyed would recommend Delta Dental to other benefits administrators.
• Our surveyed members reported an almost 90% satisfaction level with our customer service and an even higher satisfaction level with the courtesy of our representatives.

Our extensive dentist networks make a difference by offering more options to our groups and their employees. Delta Dental Premier^® – the largest contracted network nationally – had nearly 12,500 dentist locations in New Jersey
and Connecticut.

In 2010 Delta Dental retained 94% of our groups. As a matter of fact, almost 100 of the 591 New Jersey school boards we cover have been with us for 25 or more years.

In August 2010 Delta Dental of New Jersey acquired its home office building in Parsippany, which we’ve occupied since 1994 – demonstrating our commitment to New Jersey and New Jersey’s workforce.

Delta Dental of New Jersey launched our corporate Facebook page in 2010 as an additional touch point with our customers, as well as the general public, to engage on various topics including oral health tips and fun facts, organizational and industry news, as well as strengthen brand recognition.

Our strong marketplace presence and reputation illustrates our dental expertise and the difference our dental networks and dental benefits programs make. When we say, “everyone deserves a healthy smile,” we mean it – because a healthful smile is a beautiful smile and that makes all the difference in the world.